Rent collection AI Voice, SMS & email
Smart Rent Collection follows up on overdue rent across voice, SMS, and email, reads what the tenant actually said, and routes the cases that need a person on your team.
The agent opens with a required identity and recording disclosure, states the balance, and asks how the resident intends to resolve it.
Watch the lease profile, ledger, and pending collections the agent is reading from while the call runs.
A structured outcome - commitment, amount, date, and next action - with every financial decision left to a person.
Try it yourself Voice agent simulation
Enter a mobile number and walk through a complete collection call - the lease profile and ledger the agent reads from, the conversation as it unfolds, and the structured result your team reviews afterward.
Calling…
Smart Rent Collection agent → your number
Westward 111 · 1180 Kearny St · Unit 214
Maria Reyes (your number) · Primary
Active outreach
| Date | Description | Charge | Credit | Balance |
|---|---|---|---|---|
| Jul 1 | Rent - July | $1,850.00 | - | $1,850.00 |
| Jul 3 | Payment received - ACH | - | $1,850.00 | $0.00 |
| Aug 1 | Rent - August | $1,850.00 | - | $1,850.00 |
| Aug 6 | Late fee - August | $75.00 | - | $1,925.00 |
| Aug 12 | Utility reimbursement - water | $140.00 | - | $2,065.00 |
| Aug 20 | Parking - reserved stall | $275.00 | - | $2,340.00 |
| Outstanding balance | $2,340.00 | |||
Dispute review
The agent is collecting normally. A dispute appears here the moment the resident contests a charge.
-
- (your number) · Primary
-
-
| Date | Description | Charge | Credit | Balance |
|---|---|---|---|---|
| Outstanding balance | - | |||
Dispute review
A dispute appears here if the caller contested a charge.
Demonstration only. The account is synthetic. The agent never waives fees, approves settlements, gives legal advice, or modifies financial records - those decisions stay with your team.
Works with Propertyware and Buildium, or a spreadsheet import - your property system stays the source of truth.
Platform One coordinated process
All three channels share the same account context, outreach rules, and conversation history - so a tenant never gets contradictory messages, and your team sees one continuous record.
Natural payment-reminder calls that capture the tenant's response and route cases needing a person. Calls open with a configurable AI and call-recording disclosure.
Timely messages and two-way replies connected to the tenant's collection history. Opt-out requests are honored automatically.
Clear account reminders with a reliable communication record. Inbound replies are parsed and attached to the right lease.
Benefits Built for collections teams
Six things collections teams tell us actually move the work forward.
Voice, SMS, and email coordinated by one orchestrator with a shared account context.
Contact hours, per-channel frequency limits, minimum gaps, and cooling periods after a live call.
Replies are read for intent - promise to pay, dispute, hardship, wrong number, or a request for a person.
Promised amounts and dates captured from conversations, including conditional promises and installment plans.
Disputes are itemized with a reason, amount, and evidence state, then routed with a review checklist and SLA.
Daily comparison against your property system; balance mismatches are flagged, paused, and escalated.
Every call, message, and email on one timeline, with recordings and transcripts.
Admin, manager, and staff roles, with per-property assignment.
How it works From data to resolution
A controlled workflow keeps outreach consistent and brings exceptions to the right person.
Synchronize lease, tenant, balance, payment, contact, and account-status information from your property management system.
Respect exclusions, legal holds, payment restrictions, schedules, and per-channel communication limits before anything is sent.
Engage tenants through approved voice, SMS, and email workflows that share one account context.
See commitments, disputes, unreachable accounts, and the cases that require your team's attention.
Because each lease is assigned to a single position, the six categories always add up to your total outstanding balance - nothing double-counted, nothing unaccounted for.
Engaged; outreach in progress
No meaningful two-way contact
Tenant promised a payment
Charges disputed by the resident
Negotiated plan or waiver in progress
Routed for legal or manual review
Human in command Automation with oversight
Smart Rent Collection handles approved communication tasks. Your team remains responsible for financial, legal, and policy decisions - and every boundary is enforced by the system, not left to the model's discretion.
Guardrail rules are managed one at a time - each with its own wording, channel, and severity - and can be switched off without losing the text.
Enabled rules are appended after the configured prompt when the agent's instructions are assembled. Editing a prompt therefore cannot remove a guardrail.
Before any contact is attempted, the system independently checks opt-out status, allowed contact hours in the tenant's local time, per-channel frequency limits, minimum interval between contacts, state-specific rules, lease status, active legal cases, cease-and-desist requests, dispute state, and recording-consent requirements.
Outcomes A clearer workflow
Give your team a consolidated view of every account and the context to focus on what needs human judgment.
Approved automation handles routine reminders across every channel, on your schedule.
Disputes, hardship, and requests for a person surface as soon as they're mentioned.
Calls, texts, emails, promises, and account activity on one timeline per lease.
Placeholder - awaiting client approval
Customer quotes, logos, and performance metrics will appear here once verified figures and written permission are supplied. No statistics are shown until then.
Responsible by design Security and oversight
Collections work touches financial and personal information. These are the controls the platform implements today.
Admin, manager, and staff roles with per-property assignment.
Changes record the actor, including actions taken on a client's behalf.
Data is scoped per organization at the query layer, not just the interface.
Restricted actions are gated behind approval by an authorized person.
Calls can announce the AI caller and that the call is recorded. Both on by default.
Per-channel opt-out and cease-and-desist requests stop outreach for that contact.
Every outbound and inbound message is recorded and attributable.
Data mismatches and failures pause outreach and raise a case instead of proceeding.
The assistant does not waive fees, approve settlements, give legal advice, initiate eviction, or change financial records. Those actions require an authorized person on your team.
FAQs Questions & answers
What property teams ask most often before getting started.
Get started AI voice, SMS, and email outreach
See how coordinated AI outreach can support your property management team. A specialist will walk through the product using your portfolio's structure.
